GENERAL
What services does EVERYOURS Events offer?
EVERYOURS Events offers wedding styling, proposal styling, bridal showers, baby showers, birthday celebrations, event décor rentals, floral installations, arches, signage, candles, draping, and selected styling services throughout the Greater Vancouver Area.
Whether you’re planning an intimate proposal, a wedding celebration, or a meaningful gathering, we’re here to help bring your vision to life.
What areas do you serve?
EVERYOURS Events serves the Greater Vancouver Area. Delivery and service availability may vary depending on the event location, date, time, and booking requirements.
If your event is outside our regular service area, we’d be happy to discuss availability and travel options.
How do I get started?
Simply submit an inquiry through our website.
We’ll review your event details and create a customized proposal based on your vision, location, rental selections, and styling needs
How do I receive a final quote?
After we review your event date, location, selected rental items, styling needs, delivery requirements, and setup details, we will provide a customized quote and order confirmation.
Are the items exactly the same as the photos?
We always aim to provide beautiful, clean, and well-maintained décor. However, rental items and final styling may vary slightly due to lighting, venue conditions, inventory availability, safety requirements, and setup limitations.
Reservations & Payments
How do I reserve rental items?
To reserve rental items, a 50% non-refundable booking payment is required to hold the selected items for your event date. The remaining 50% balance is due no later than seven (7) days before pickup or delivery.
Because many of our pieces are available in limited quantities, this reservation payment allows us to set aside inventory exclusively for your event and ensure availability on your selected date.
Once a reservation has been confirmed, the reservation payment is non-refundable.
How do I book styling services?
To book styling services, a 50% non-refundable retainer is required to secure your event date. The remaining 50% balance is due no later than fourteen (14) days before the event date.
Styling bookings require time for design planning, décor selection, inventory preparation, delivery scheduling, setup, and teardown coordination. Your retainer allows us to reserve both the selected rental pieces and the styling time needed to prepare for your event.
Once your booking is confirmed, the retainer is non-refundable. If you need to make changes to your event date, venue, styling details, or rental selections, please contact us as early as possible so we can review availability and update your order accordingly.
When is the remaining balance due?
The remaining rental balance, along with the refundable security deposit and any applicable delivery or service fees, is due prior to pickup or delivery.
We’ll provide all payment details and timelines clearly through email so there are no surprises along the way.
Why is a security deposit required?
Yes. A security deposit may be required for rental bookings. The amount is determined by EVERYOURS Events based on the order value, item type, replacement value, and booking requirements.
The deposit helps ensure that rental items are returned on time and cared for throughout the rental period, allowing us to continue providing beautiful, well-maintained pieces for future celebrations. The deposit will be returned once all rental items have been inspected and confirmed to be in good condition.
When will my security deposit be returned?
Security deposits are refunded within five (5) business days after all rental items have been returned and inspected, provided that no damage, loss, excessive cleaning, late return, or replacement charges apply.
Rental Orders
What do I need to rent from EVERYOURS Events?
Clients are required to provide a valid driver’s licence or government-issued photo ID at the time of rental for identification and rental verification purposes.
A refundable damage deposit and full payment are required before any rental items are picked up, delivered, or set up. This helps ensure the rental items are secured for your event and protected against damage, loss, missing items, late returns, or additional charges.
The damage deposit amount will be confirmed based on the rental order and will be refunded after all items are returned and inspected, provided there is no damage, loss, missing items, late return, or outstanding balance.
What is the standard rental period?
We offer a generous three-day rental period to provide extra flexibility and reduce stress during event preparation.
Your rental period typically includes:
- Day 1 – Pickup or Event Preparation Day
- Day 2 – Event Day
- Day 3 – Return Day
This allows additional time for setup, celebration, and return without feeling rushed.
When do I pick up and return rental items?
Pickup and return dates and times will be arranged and confirmed by email before your event.
We’ll work with you to coordinate a schedule that fits your event timeline whenever possible.
Can I keep rental items longer than three days?
Absolutely.
We understand that some events may require additional setup time, extended celebrations, photo shoots, or longer installation periods.
Additional rental days and long-term rental options may be available depending on inventory availability and upcoming bookings.
If you require extra time, simply let us know during the inquiry process, and we’ll be happy to discuss a rental schedule that best suits your event needs.
Additional rental fees may apply for extended rental periods.
Do you offer custom rental packages?
Yes. We can help create a customized rental package based on your event style, color palette, venue, guest count, and selected décor pieces.
Delivery & Pickup
Do you offer delivery and pickup services?
Yes.
Delivery, pickup, setup, and teardown services may be available depending on your event location and rental selections.
Delivery fees are calculated based on distance, event timing, venue access, parking, loading area, stairs, elevators, and the amount of labor required.
A personalized quote will always be provided before booking.
Can I pick up rental items myself?
In many cases, yes.
Some clients prefer to pick up rental items themselves, while others choose delivery for added convenience.
If you plan to pick up your rental items, please ensure you have a suitable vehicle, adequate cargo space, and appropriate securing materials to safely transport your rentals.
For larger, fragile, or oversized items, we may recommend or require delivery to help ensure everything arrives safely and in excellent condition.
What if I am unavailable during pickup or return?
We kindly ask that either you or a designated representative be available at the scheduled pickup or return time.
This helps ensure a smooth handoff and avoids delays for everyone involved.
Caring for Rental Items
What happens if a rental item is damaged?
We understand that accidents can happen.
Clients are responsible for caring for rental items throughout the rental period and returning them in the same condition in which they were received, excluding normal wear and tear.
If damage occurs, repair or replacement charges may apply depending on the extent of the damage.
What happens if a rental item is lost?
Lost, stolen, or unreturned items may be subject to replacement charges.
We always encourage clients to store rental items safely and securely throughout the rental period.
Can rental items be used outdoors?
Many of our rental pieces may be used outdoors.
We simply ask that clients take reasonable precautions to protect items from rain, strong winds, mud, excessive moisture, and other environmental conditions.
Can I modify rental items?
To help maintain the quality of our inventory, rental items may not be painted, glued, drilled, permanently taped, or otherwise modified without prior approval.
If you have a specific design idea in mind, we’d be happy to discuss options with you.
Do rental items come assembled?
Some items arrive fully assembled, while others may require simple assembly and disassembly.
We’ll provide any necessary instructions before pickup or delivery and are always happy to answer questions along the way.
What if rental items are returned dirty?
Items requiring excessive cleaning due to stains, mud, wax, food, smoke, water damage, or improper handling may be subject to additional cleaning or replacement charges.
Styling Services
What is included in styling services?
Styling services may include design guidance, décor selection, rental coordination, delivery, setup, and teardown depending on the selected package and confirmed order details.
Can my styling package be customized?
Absolutely.
Every celebration is unique, and we love creating personalized proposals that reflect your style, priorities, and vision.
Will the final setup look exactly like the inspiration photos?
We always aim to create a beautiful and cohesive setup. However, final styling may vary slightly due to venue conditions, lighting, weather, inventory availability, safety requirements, and setup limitations.
Changes & Cancellations
Can I make changes after booking?
We understand that plans sometimes change, and we’ll do our best to accommodate updates whenever possible.
Changes are subject to inventory availability, styling preparation, delivery scheduling, and event timelines. Any changes to the event date, venue, rental items, styling details, or order total may affect the final quote.
Please note that the 50% booking retainer is non-refundable once your booking has been confirmed, as this allows us to reserve inventory, prepare styling details, and hold your event date.
All final change and cancellation terms will be outlined in your booking agreement or order confirmation.
What happens if I need to cancel?
Cancellation terms will be outlined in your booking agreement.
If you have concerns about your event, please reach out as early as possible so we can discuss available options.
What happens if I need to reduce my order?
Order reductions may be reviewed on a case-by-case basis. Because items and services are reserved for your event date, reductions may not always reduce the final balance.
What happens if my venue changes?
Please notify us as soon as possible. Venue changes may affect delivery fees, setup requirements, timing, accessibility, and the final quote.
Weather
What happens if my outdoor event is affected by weather?
Outdoor events are beautiful, but weather can sometimes be unpredictable.
For outdoor weddings and events, we strongly recommend having an indoor or covered backup plan in case of rain, wind, or unsafe weather conditions.
We’re always happy to discuss contingency plans during the planning process.
Can rental items be used outdoors?
Yes, many of our rental items may be used outdoors; however, outdoor use must be approved in advance and is subject to weather, venue conditions, wind, ground surface, and safety requirements.
Please note that faux floral arrangements, draping, signage, candles, lighting, and decorative pieces are not waterproof and should not be exposed to rain, excessive moisture, wet grass, mud, or standing water. Clients are responsible for any weather-related damage caused by outdoor use.
Insurance & Liability
Do you provide event insurance?
No.
EVERYOURS Events does not provide event insurance or cancellation insurance.
If your venue requires insurance coverage, we recommend obtaining coverage directly through an insurance provider.
Are you responsible for venue restrictions?
Clients are responsible for confirming venue requirements, restrictions, permits, and approvals.
If you’re unsure about any venue requirements, we’re happy to help guide you through the process whenever possible.
Is EVERYOURS Events responsible for injuries or accidents?
EVERYOURS Events takes care to provide well-maintained rental items and to complete setups in a safe and reasonable manner. However, clients are responsible for ensuring that rental items and décor are used safely during the rental period.
To the fullest extent permitted by applicable law, EVERYOURS Events is not responsible for injuries, accidents, property damage, venue-related issues, weather conditions, misuse of rental items, or circumstances beyond our reasonable control.
Rental items, including arches, stands, signage, candles, lighting, draping, faux floral arrangements, and decorative installations, should not be climbed on, moved, altered, disassembled, or handled improperly by guests, children, pets, venue staff, or other vendors.
Contact
How can I contact EVERYOURS Events?
Email us anytime at:
What information should I include when submitting an inquiry?
Please include your event date, event type, venue or city, guest count, preferred style, selected rental items, and whether you need delivery, setup, or teardown.
How early should I book?
We recommend booking as early as possible, especially for weddings, proposals, weekends, and peak event seasons. Rental items and styling availability are confirmed on a first-come, first-served basis.